The Challenge

  • Build the premier and most innovative global food-at-work program in the Americas

  • Deliver client and user’s expectations consistently across all sites

  • Transform the Americas region to become a benchmark of continuous improvement, passion, and leadership

  • Raise operations and management capabilities and leveraging regional learnings

  • Instill food values of innovation, user-focus, community, and transparency

  • Create an environment that enables users to thrive

  • Build organizational skills in remote work cultures through collaboration, engagement, team building, and team spirit

7  Countries  Collaboration

2,500 Employees Shared Learnings

12+ Organizations Synergies & Synchronization

Program Expectations

  • Build and manage a world-class regional Americas food service organization to translate culinary trends, user preferences, and client’s program vision into a consistent global execution to deliver unique and engaging food experiences

  • Rethink cafe and other food spaces design and traffic flow to deliver thoughtful and frictionless offerings at every point of contact

  • Menu reinvention and innovation to support users to be at their best such as plant-forward recipes, high-quality sustainable ingredients, responsible sourcing, allergen transparency, waste reduction management, personalization offerings, teaching classes and engaging through food, including thoughtful behavioral economics to guide best choices, and many other food program expectations

  • Deliver a highly engaging and inspiring culinary and hospitality experience through attracting, retaining, and developing the best operations and culinary talent in the industry

The Process

Collaborative Strategic Alignment

  • Co-creation of the strategic vision and transformation roadmap to deliver operations excellence and support high growth across the Americas in 60 sites and 140,000 users daily

  • Gain deep understanding of current operations through a benchmark approach to identify execution and management gaps

  • Delineate and prioritize initiatives to deliver meaningful value

  • Executive leadership alignment to business plan and assure cross functional team’s buy-in to deliver superior solutions, managing risks and minimizing costs

  • Innovative approach to building an adaptive high-performing Americas team through flexible roles to deliver on a unique customer experience

Enhance value through a comprehensive continuous process improvement and scorecard methodology

Actively drive the top and bottom lines — delivering EBITDA, cash flow and working capital improvements

Delivered Value

Strategic 5X Growth

Conceived the strategic vision, transformation roadmap and improvement to enable 5X growth of the premier food at work program across the Americas in over 60 sites with 140,000 users daily in a very dynamic and high-growth business environment serving breakfast, lunch, dinner, catering program, food trucks, pantry break rooms and state of the art engaging teaching kitchens

High-performing Teams Across the Americas

Built an accountable work culture based on leadership, talent, collaboration, diversity and inclusion to reduce hourly and management turnover by 55% from baseline. Raised management and operations capabilities to open and operate 63 new cafes and hundreds of other programmatic venues through a systems and processes-oriented culture that delivered over 98.5% consistent guest satisfaction

Turnaround Client Relationship

Leveraged the strategic client partnership by aligning the program vision and 5 year growth strategy across multiple organizations network and shared learnings across 2,500 employees, driving structured innovation and continuous improvement.

Synchronized Complex Remote Organizational Structures

Maximized organizational capabilities while managing remote teams across 7 countries through engagement, team building, collaboration, and team spirit

Responsible Business

Implemented the program’s responsible business goals by instilling food values of responsibility, creativity, innovation, user-focus, community and transparency across all stakeholders that resulted in an environment that enabled users to thrive while still reducing -35% food waste, -80% usage of plastic bottles and delivering many more benefits from other responsible business initiatives across the region